The Senses Resort & Pool Villas, PHUKET

The Pool is so fresh and clean. The food are amazing. The staffs are super helpful and friendly.

I stayed here in April for 4 nights after a jam packed 10 day trip in Vietnam. The hotel was absolutely perfect, from the moment I pulled up to the hotel I knew I had made the right decision with choosing to stay here. The interior of the hotel, reception etc area is all so beautiful and relaxed with lovely instrumental background music playing.All the staff kindly and warmly greet everyone with genuine smiles. I had informed the hotel that I was vegan when booking and requested some some soya milk for tea/breakfast and on my first morning when I gave my room number the lady straight away said oh we have Soya milk for you. The breakfast was beautiful with plenty of all the tropical fruits that I look forward to on holidays such as dragonfruit, papaya, watermelon. They had salads cereals and hot food to choose from although I just stuck to some fruit and cereals. The hotel is on a steep hill but there is a little tuc tuc that a member of the hotel is always there to drop you up or down the hill if you don't want to walk it. I went out for my dinner so I can't say how that was but had lunch in the pool bar the first day while I waited for my room to be ready. They had vegan options such as tofu , rice stir frys. I went to the spa on my last day to get a traditional Thai massage and it was honestly the best massage I've had. I was so happy with my bedroom and being able to sit outside on my balcony and watch the sun sun set over the sea. There was no noise except for fireworks one or two of the nights from the beach but the hotel is well away from all the noisy streets. (About 15 min walk) I genuinely can't think of anything to fault the hotel on. I only wished I had stayed for a few more days.

Love this hotel. Service was amazing from the front desk, to housekeeping, even booking excursions was a breeze and not too over whelming (Pam I believe was her name)! Not once did i feel like anyone was trying to be dishonest or get over. they really care about your experience while in Phuket. We stayed in The Sense Suite on the top floor! What a treat the view was amazing we were able to see great views of Patong and witness both sunrise and sunset from there. All the amenties in the room worked great! (If you're in the jacuzzi tub theres two modes be aware one them you may have to hold the button down a while before it turns off) Everything was very clean! Even when they decorated the room for a birthday surprise they went as far as removing the hair from my brush (talk about over and beyond)! Just a heads up: Being up that high required us to have to take a couple elevators when can annoy some but we didnt mind. Just be cautious when coming in after a lot of partying (it could seem extra long lol) We only stayed 3 nights but i couldve stayed much longer had i know it be this great!

Staff is mannered and pleasant other than one person who might need a bit more training in customer service, but all the others made more than up for that. We definably will be back because the place in general is excellent.

I can not talk enough about their staff members. They were always so polite and helpful. The pool was big and had enough sunbeds. It was always so chill to hang out by the pool and the bar in the pool. The location was perfect for us because we had a car and the hotel is really in the middle of everywhere. So it was very easy for us to travel from the hotel. The room size was great. We stayed 21 days so we were happy with the extra space in the room. The cleaning lady was amazing. She always had a big smile on her face. We had never have an issue about the hotel except the Wifi sometimes.